Privacy Policy

Last Updated: 07-10-2024

Berkham Oaks Dementia Care ("we," "our," or "us") is committed to protecting the privacy of our residents, their families, visitors, and users of our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.berkham-oaks.com

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Enquire about our services

• Schedule a visit

• Submit feedback or reviews

• Contact us through our website

The information collected may include:

• Name, email address, phone number

• Address and other contact details

• Information about the resident’s care needs (if applicable)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our services

• To schedule and manage visits

• To communicate with you about your loved one’s care

• To improve our website and services

• To comply with legal obligations and regulations

• Tp keep you updated with the progress of our outline planning application

3. Sharing Your Information

We may share your information with third parties only under the following circumstances:

• With service providers who assist us in operating our website and services (e.g., IT support)

• When required by law or to comply with legal processes

• To protect the rights, property, or safety of our residents, staff, and visitors

• We will only ever share your feedback with the consultant team and the Local Planning Authority: Dacorum Council. If you are a resident, this is only shared showing your post code and feedback comments.

We will not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience on our website. Cookies help us understand how you use our website, allowing us to enhance its functionality. You can adjust your browser settings to refuse cookies, but this may limit certain features.

5. Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure, and we encourage you to take necessary precautions when providing information online.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, update, or delete your personal information

• The right to restrict or object to the processing of your data

• The right to withdraw consent at any time, where applicable

To exercise any of these rights, please contact us at info@berkham-oaks.com

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting them.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Berkham Oaks Dementia Care Ltd
35-37 Ludgate Hill, Office 7, London, England, EC4M 7JN
Email: info@berkham-oaks.com